Sales Call Assestment Your Name First Last Client Name First Last Call Date MM slash DD slash YYYY Recording Call FileMax. file size: 512 MB.Was the phone answered with company name and the name of the person on the phone?(Required) Yes No When we asked for the contact information, did we explain why we needed it? (When asking for phone number and/or email)(Required) Yes Only asked but didn't explain why Did we get all of the information we needed to give an accurate quote?(Required) Yes No Only some Were we friendly on the phone and sounded excited to work with the client?(Required) Yes, I could hear the enthusiasm No, I sounded a sort of a order taker Did you ask what they are looking for when hiring a cleaning service other than having a clean home? Any concerns or priorities?(Required) Yes, I asked in a correct way No, I skipped this question Did you later in the call give the customer facts to let them decide we were the company that would address their concerns?(Required) Yes, I told the prospect at least one thing that makes us the best company in the area No, I did not Did we ask the client if they had any questions before we offer them a price?(Required) Yes No Did we answer all their questions?(Required) Yes No Did we explain why we are the best company to meet THEIR unique needs?(Required) Yes No Did you make at least one attempt for a personal connection with the call?(Required) Yes No Did we quote regular service pricing to every customer first?(Required) Yes No Did we explain the difference between the Initial cleaning and on-going cleaning service?(Required) Yes No Did we ask the prospect to book?(Required) Yes No If they booked did make them feel like they made a great decision? If they didn't book, did you offer an incentive to try to get them too book?(Required) Yes No